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01
How Clients Cancel
To cancel a confirmed booking, use any of the following methods:
- Reply to your confirmation SMS: Reply CANCEL to the booking confirmation text message you received from LVL2. Include your name and appointment date if prompted.
- Contact the artist directly: Reach out to your artist using the contact information in your confirmation. This is the fastest path for deposit refund decisions, which the artist controls.
- Email LVL2 support: Send your booking reference number, your name, and your appointment date to support@lvl2.ink. We will relay the cancellation and confirm within 1 business day.
You will receive a cancellation confirmation once the booking has been marked cancelled. Keep this confirmation for your records.
02
Cancellation Windows
Each artist sets their own cancellation window and deposit-forfeiture rules. These are displayed on the artist's booking page before you submit a request. Common policies include:
- 48+ hours notice: Full deposit refund or deposit applied to a rescheduled appointment (artist discretion).
- 24–48 hours notice:Partial refund or deposit forfeited, depending on the artist's stated policy.
- Less than 24 hours notice:Deposit typically forfeited. Check the artist's booking page for their exact terms.
LVL2 does not override or modify artist-set cancellation windows. Questions about a specific artist's policy should be directed to that artist.
03
No-Shows
Failing to appear for a confirmed appointment without prior notice is treated as a same-day cancellation. In most cases the deposit is forfeited per the artist's stated policy.
If you missed an appointment due to an emergency, contact the artist directly as soon as possible. Many artists will work with clients on rescheduling at their own discretion. LVL2 cannot override an artist's no-show decision.
04
Artist or Studio Cancellations
If an artist or studio cancels your confirmed appointment:
- LVL2 will send you an SMS and/or email notification as soon as the cancellation is recorded in the system.
- Any deposit collected through LVL2 payment processing will be refunded to your original payment method within 5–7 business days, subject to your card issuer's processing timelines.
- If your deposit was paid directly to the artist outside of LVL2, the refund is the artist's responsibility. Contact the artist directly or reach out to support@lvl2.ink if you need assistance.
05
Platform Subscription
LVL2 is currently free for all artists and studios. When paid subscription plans are re-enabled, the following will apply:
- You may cancel your subscription at any time from Dashboard → Settings → Billing.
- Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date.
- No partial refunds are issued for unused days in a billing period unless required by applicable law.
- If you believe you were charged in error, contact support@lvl2.ink within 7 days of the charge and we will review your case.
06
Contact
For cancellation requests or questions about this policy, contact us at support@lvl2.ink. Response time: within 2 business days.